Shipping policy
Shipping Policy
Last updated: September 2026
At SCENTEVIA, we carefully prepare and package every order to ensure your fragrance arrives safely and in excellent condition.
UK Shipping
We currently offer shipping within the United Kingdom.
Standard Delivery — FREE
- Cost: FREE
- Estimated delivery: 5–8 business days
Standard delivery is free for all eligible UK orders.
Express Delivery
Express delivery is available for UK orders:
- Orders over £30: FREE Express Delivery
- Orders under £30: £6.99 Express Delivery
The applicable shipping cost will be shown at checkout before you complete your purchase.
Order Processing
Orders are usually processed and prepared for dispatch within 1–3 business days.
During busy periods, promotions, product launches, or holidays, processing may take slightly longer.
Please note that delivery estimates refer to the shipping period after your order has been dispatched.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow some time for tracking information to become active after dispatch.
Delivery Delays
Delivery times are estimates and may occasionally be affected by circumstances outside SCENTEVIA’s control, including courier delays, adverse weather, public holidays, or other unforeseen circumstances.
If your order has not arrived within the expected timeframe, please contact us with your order number and we will be happy to assist you.
Incorrect Shipping Address
Please make sure your delivery address is accurate and complete when placing your order.
If you provide an incorrect or incomplete address, this may result in delivery delays or additional delivery charges.
If you notice an error in your address after placing your order, please contact us as soon as possible. While we will do our best to help, we cannot guarantee that changes can be made once your order has been processed or dispatched.
Damaged Orders
We carefully package every SCENTEVIA order.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging.
We will review the situation and assist you with the appropriate resolution.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
SCENTEVIA
The Art of Fine Fragrance